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Home » SAP Practice » Service offerings » Application Management and Support (AMS) Services
Service offerings
Application Management and Support (AMS) Services
We provide complete range of maintenance and support services for your applications on SAP technology and neighborhood systems. Our maintenance service typically begins with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance.
Whether your goal is to reduce costs, improve productivity and ROI or enhance competitiveness, we provide efficient management of your applications through our mature, standardized and highly reliable global processes. Using ITIL-based best practices, which are SLA driven, your applications stay optimally geared to provide rapid responses to key change requests and business requests. Based on your needs and the engagement model, we can deliver 24x7 coverage for application portfolios.
Our approach goes much beyond merely managing and optimizing overgrown applications, and aims to optimize technology, information architecture, people, and services. We align team structures based on your business domain, technology roadmap, processes, and applications. Our expertise goes beyond SAP and spans Unix systems, Microsoft technologies, Java, legacy systems on mid-range & mainframes, and several other platforms, databases, languages, software, and enterprise applications.
Our approach stands out on account of:
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Proactive problem identification and resolution to minimize user impact |
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Preventive root-cause-fixes to reduce the incidence of issues |
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Perfective enhancements to help the system evolve from a ‘patched’ system to the ideal application state |
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Clarity and depth of documentation to provide deliverables of uniform quality and person-independence. |
Our services include:
| Application Support |
Basis Support |
Business Support |
| ABAP & Java Tech Support |
Security and User Mgmt |
Level 1, 2 and 3 User Support |
| Functional support in various SAP modules |
System Performance Tuning |
Non-SAP Landscape support |
| Enhancements & Bug Fixes |
Archival & Storage Mgmt |
End User & Power User Training |
| Classical Add-Ons |
Database Management |
Common Process Execution |
| SAP Netweaver systems’ support |
Business Continuity & Disaster Recovery |
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Release Upgrade Mgmt |
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