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Maintenance & Support
We provide maintenance and support services for applications on Peoplesoft technology and neighborhood systems. Our maintenance service typically begins with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance.
Whether your goal is to reduce costs, improve productivity and ROI or enhance competitiveness, we provide efficient management of your applications through our mature, standardized and highly reliable global processes. Using ITIL-based best practices, which are SLA driven, your applications stay optimally geared to provide rapid responses to key change requests and business requests. Based on your needs and the engagement model, we can deliver 24x7 coverage for application portfolios.
Our approach goes much beyond merely managing and optimizing overgrown applications, and aims to optimize technology, information architecture, people, and services. We align team structures based on your business domain, technology roadmap, processes, and applications. Our expertise goes beyond Peoplsoft and spans Unix systems, Microsoft technologies, Java, legacy systems on mid-range & mainframes, and several other platforms, databases, languages, software, and enterprise applications.
Our approach stands out on account of:
 Proactive problem identification and resolution to minimize user impact
Preventive root-cause-fixes to reduce the incidence of issues
Perfective enhancements to help the system evolve from a ‘patched’ system to the ideal application state
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